Privacy Policy

Who We Are

Community Health Access Hub Texas, doing business as Texas Health Help ("we," "us," or "our"), is a registered 501(c)(3) nonprofit organization (EIN: 87-4287142) based in Rosharon, Texas. We operate texashealthhelp.com and provide free healthcare navigation services for rural Texas families.

Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, and email address when you request help or sign up to volunteer
• City and county of residence to match you with local resources
• General description of the type of help you are seeking
• Messages you send through our AI assistant Jessica (powered by Botpress)

We also automatically collect basic usage data (pages visited, browser type, general location) through Google Analytics to help us improve our website.

How We Use Your Information

• To connect you with healthcare, food, transportation, and community resources
• To follow up with you until your needs are met
• To coordinate volunteer activities
• To improve our services and website
• To send updates if you have opted in (you may unsubscribe at any time)

We Do Not Sell Your Information

We will never sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with trusted service partners (such as our intake software or email provider) solely to deliver our services to you. All partners are required to keep your information confidential.

Confidentiality

All information you share with Texas Health Help is treated as confidential. Our navigators and volunteers are trained to handle personal information with care and discretion. We do not share your information with government agencies, immigration authorities, or other parties without your explicit consent, except where required by law.

Cookies

Our website uses cookies to remember your preferences and to analyze site traffic via Google Analytics. You can manage cookie preferences through the cookie banner on our site or by adjusting your browser settings.

Your Rights

You may request to access, correct, or delete any personal information we hold about you at any time by emailing us at info@texashealthhelp.com.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Contact Us

If you have questions about this Privacy Policy, please contact us: