The short answer
The main Texas Medicaid number is 2-1-1 (choose your language, then option 2). From a cell phone or outside Texas, call 877-541-7905. Have your case number or Social Security number ready. Lines are busiest Monday mornings — mid-week afternoons are usually faster.
Apply, renew, or check your Medicaid, CHIP or SNAP case
Texas HHSC benefits line (2-1-1, then option 2)
2-1-1 or 877-541-7905Apply, renew, report changes, ask about your case, or schedule an interview for Medicaid, CHIP, SNAP, and TANF.
Texas Medicaid & CHIP health plan line
800-964-2777Find out which type of Medicaid you have, or choose or change your STAR, STAR Kids, or CHIP health plan.
Women's health and food help
Healthy Texas Women
866-993-9972Help with your Healthy Texas Women application or benefits. Monday–Friday, 8 a.m.–6 p.m. Central.
Find a Healthy Texas Women provider
800-335-8957 (option 5)Pick a language, then option 5, to find a clinic that takes Healthy Texas Women.
Texas WIC
800-942-3678Find your nearest WIC office. Monday–Friday, 8 a.m.–5 p.m. You can also text 855-960-4551.
Lone Star Card (SNAP/EBT) help
800-777-7328Lone Star Help Desk: check your balance, report a lost or stolen card, or change your PIN.
Report Medicaid or SNAP fraud (Office of Inspector General)
800-436-6184Report suspected fraud, waste, or abuse of SNAP, Medicaid, TANF, or CHIP.
Problems, complaints and appeals
HHS Office of the Ombudsman
877-787-8999When you can't fix a problem with your case, your health plan, or your benefits any other way.
Lone Star Legal Aid
800-733-8394Free legal help for Medicaid denials, appeals, and medical debt in East and Southeast Texas.
Urgent help
Emergency
911A medical emergency or danger right now.
988 Suicide & Crisis Lifeline
988Call or text any time if you or someone you love is in crisis.
Texas Health Help (free navigator)
346-699-7222Not sure which number to call? A real person helps you sort it out — free and confidential.
Tips before you call
- Keep your case number, date of birth and Social Security number nearby.
- Write down the date, the name of the person you spoke with, and what they told you.
- Already in a health plan? The member services number on the back of your card handles doctors, rides and prescriptions.
- Got a denial letter? See our appeal guide — you usually have 90 days.
Tired of waiting on hold?
Our free navigators can help you apply, renew, or fix a problem with your case.
Related guides
Note: Texas Health Help is a community nonprofit, not a government office. Phone numbers are run by Texas HHSC and other agencies and can change. Checked against hhs.texas.gov, HealthyTexasWomen.org, and TexasWIC.org in October 2026.