Texas Health and Human Services — Local Benefits Office
Statewide Referral Line • Statewide. Free. This is a state government service.
This is the official Texas HHSC line behind Your Texas Benefits. Staff can confirm your case status, tell you exactly which documents are still missing, process renewals, and report changes in income or household size. They cannot advocate for you — but they are the source of record on your case.
Best for: Checking case status, submitting missing paperwork, and completing renewals.
Services they provide
- Medicaid, CHIP, SNAP & TANF
- Case status questions
- Document submission
- Renewals
Availability
| Days | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday & Sunday | Closed — use the Your Texas Benefits website or app |
Appointments: No appointment needed by phone. Local benefits offices also take walk-ins during business hours.
Hours change. Call before you travel — especially during Open Enrollment and holidays.
How to get started
- 1
Call (877) 541-7905 with your case number or Social Security number ready.
- 2
Ask specifically which documents are still outstanding and the due date.
- 3
Upload documents through YourTexasBenefits.com or the mobile app and keep the confirmation.
Common questions about Texas Health and Human Services — Local Benefits Office
- Texas Health and Human Services — Local Benefits Office provides Medicaid, CHIP, SNAP & TANF; Case status questions; Document submission; Renewals. These services are free and available to All Texas counties.
- Yes. Texas Health and Human Services — Local Benefits Office is free. this is a state government service.. There is no charge to speak with a navigator or get help applying for programs like Medicaid, CHIP, SNAP, or WIC.
- Texas Health and Human Services — Local Benefits Office offers support in English and Spanish and Interpretation available. Call ahead if you need an interpreter for a specific language or dialect.
- You can call (877) 541-7905 or visit their website. Appointments are no appointment needed by phone. local benefits offices also take walk-ins during business hours.. Walk-ins may be accepted during published hours, but calling first is recommended.
- Texas Health and Human Services — Local Benefits Office serves All Texas counties. If you live nearby but outside these counties, they can usually refer you to a closer navigator.
Request a referral to Texas Health and Human Services — Local Benefits Office
Send a short request and our team will connect you with Texas Health and Human Services — Local Benefits Office — or with another navigator nearby if they're full. You can also contact them directly using the details above.
Other Texas navigators
Community Health Access Hub (Texas Health Help)
Southeast & Rural East Texas
Texas 2-1-1 (Texas Health and Human Services)
Statewide
Foundation Communities — Prosper Health Coverage
Central Texas