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Case lookup

Texas Benefits Case Lookup

Check your Medicaid, CHIP or SNAP case status, understand what it means, and get free help with the next step.

See your live case status

Your live status is kept private by the State of Texas. This button opens the official Your Texas Benefits site, where you log in and choose Case details.

Check my live case status

Open our Texas Benefits login and navigator-help page.

No internet? Call 2-1-1 and choose option 2. Trouble logging in? See our Your Texas Benefits login guide.

Check your Texas Benefits case status

  1. Log in to your official account and open Case details.
  2. Tap the status word you see below to learn what it means and what to do next.
Log in to Your Texas Benefits Check by phone: 2-1-1, option 2

Your case information is private and only shown on the official state site. Texas Health Help never asks for your password. Stuck? Call us free at 346-699-7222 or send your case details to a navigator.

Email your case details to a free navigator

Confused by your status or a letter? Send us what you see and Texas Health Help will help you figure out what to do.

Never send your password, Social Security number, or full case number here. Just tell us what your status says.

Protected by automated spam filtering.

Prefer your own email? Email a navigator directly. Do not include passwords, Social Security numbers, or full case numbers.

Related guides & resources

Renew Medicaid in Texas

Keep your coverage by renewing on time.

Appeal a Denial

How to ask for a fair hearing within 90 days.

Texas Benefits Phone Numbers

Every number in one tap-to-call list.

Texas Health Help is a nonprofit, not a government agency. We can't see or change your case — only HHSC can.

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